DT Facility Services Pty Ltd

Last updated: 13th March 2026

1. Overview

We respect your privacy and are committed to handling your personal information responsibly. This policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, or services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We collect information that helps us deliver and improve our services, including:

• Identity details such as your name and contact information
• Usage data such as website activity, device information, and analytics
• Communications you send us, including support requests or feedback

We only collect information that is reasonably necessary for our business activities.

3. How We Collect Information

We collect personal information in several ways:

• Directly from you when you contact us
• Automatically through cookies, analytics tools, and website interactions

You can disable cookies in your browser, but some features may not work as intended.

4. Why We Collect and Use Your Information

We use your information to:

• Provide and maintain our services
• Improve user experience and website performance
• Communicate updates, support responses, or service‑related notices
• Meet legal, regulatory, or compliance obligations

We do not sell your personal information.

5. Disclosure of Personal Information

We may share your information with:

• Service providers who support our operations (e.g., hosting, analytics)
• Government agencies where required by law

Where possible, we ensure third‑party providers store data in Australia. If information is transferred overseas, we take reasonable steps to ensure it is protected in line with the APPs.

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes technical safeguards, access controls, and secure data storage practices.

However, no online service can guarantee absolute security.

7. Accessing or Correcting Your Information

You can request access to the personal information we hold about you or ask for corrections if the information is inaccurate, out‑of‑date, or incomplete. Contact us using the details below and we’ll respond within a reasonable timeframe.

8. How to Make a Privacy Complaint

If you have concerns about how we’ve handled your information, please contact us first so we can work with you to resolve the issue.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. Contact Us

If you have questions about this Privacy Policy or wish to make a request, you can reach us at:

Email: privacy@dtfs.com.au
Phone: +61 3 9769 3588
Address: 78 Enterprise Avenue, Berwick, Victoria, Australia 3806